Your information is completely safe with us
Every step of how 399bd collects, uses, and protects your personal information is clearly described in this policy — because your privacy is our priority.
Introduction & Scope of Policy
This privacy policy provides a complete description of how the personal information you share while using the 399bd website is collected, used, and kept secure.
This policy applies to all services on the 399bd platform — including online slots, live casino, cricket betting, badminton betting, and all other gaming activities. By creating an account or continuing to use this site, you are considered to have accepted the terms of this policy.
We believe that data protection is not just a legal obligation — it is the foundation of mutual trust between us and our users. That is why 399bd always manages its privacy practices with transparency and is ready to answer any questions from users.
This policy may be updated at any time. For important changes, we will post a notice on the platform. The latest version of the policy will always be available on this page.
What Information We Collect
399bd collects only the information needed to operate the platform safely and properly. We do not collect excessive or unnecessary information.
2.1 Information You Provide Directly
When registering an account or using the service, you provide the following information:
Identity Information
Your full name, date of birth, national ID number (for verification purposes), and gender.
Contact Information
Email address, mobile number, and current address.
Financial Information
Details of your payment method (bKash, Nagad, Rocket, Upay, or bank account number — for transaction verification only).
Account Information
Username and password (stored in encrypted form).
2.2 Automatically Collected Information
When you use the 399bd platform, some information is collected automatically:
- Your device type, operating system, and browser information
- IP address and approximate geographic location
- Time of accessing the site, pages visited, and time spent
- Gaming activity history (bet amounts, wins and losses, types of games played)
- Deposit and withdrawal transaction history
- Data collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases, for identity verification or fraud prevention purposes, we may receive information from trusted third-party verification services. However, this information is used only to confirm the legitimacy of an account and is not applied for any other purpose.
How Collected Information Is Used
Information collected on the 399bd platform is used only for the specific purposes listed below. We never use this information for irrelevant or unauthorised purposes.
Account Management
For creating accounts, verifying identity, login security, and properly managing your profile.
Transaction Processing
For completing deposits, withdrawals, and other financial transactions properly.
Security & Fraud Prevention
To prevent unauthorised access, money laundering, and other fraudulent activities.
Customer Support
To resolve your complaints, questions, or issues quickly and effectively.
Service Improvement
To analyse user experience and improve the platform's game selection, design, and functionality.
Responsible Gaming
To monitor gaming behaviour and protect users from potentially problematic gaming.
Important: 399bd does not sell, rent, or transfer your personal information to third parties for commercial purposes.
Cookies & Tracking Technologies
Cookies are small data files that your browser stores on your device. We use cookies to ensure the best experience on the 399bd platform.
4.1 Types of Cookies
- Essential Cookies: Required to keep login sessions active, ensure security, and operate core platform functions. Disabling these cookies will prevent the site from working properly.
- Performance Cookies: Help improve the service by analysing which pages are used most and where issues occur.
- Functionality Cookies: Remember your preferred language, game type, and other settings to provide a personalised experience.
4.2 Cookie Controls
You can reject or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent you from using some important features of 399bd.
Information Sharing & Disclosure
399bd shares user information with third parties only in strictly limited circumstances. Those circumstances are described in detail below:
5.1 Service Provider Partners
For payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), game technology providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others), and technology infrastructure services, we share limited information with certain trusted partners. These partners are contractually bound to maintain standards consistent with our privacy policy.
5.2 Legal Obligations
In cases of a court order, lawful investigation, or other legal requirement, 399bd may share necessary information with law enforcement agencies. In such cases, we provide only the minimum information legally required.
5.3 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred to the new authority. In such cases, we will provide users with advance notice.
Outside of the circumstances above, 399bd does not share your personal information with any third party. Data is not sold or provided to advertisers or marketers.
Data Security Measures
399bd follows the highest industry standards to protect your personal information. Our security framework is built on the following technologies and methods:
6.1 Encryption
All data transmitted between you and 399bd servers is protected through SSL (Secure Sockets Layer) encryption. This means your password, payment information, and personal details cannot be read by any unauthorised party during transmission.
6.2 Password Protection
Your password is never stored in plain form. We encrypt passwords using advanced hashing algorithms, which keeps your account secure even in the event of a data breach.
6.3 Access Controls
Only authorised staff can access user information, and their access is strictly monitored. All access logs are recorded and reviewed regularly.
Please note that no method on the internet is 100% secure. We take every precaution, but we cannot provide a complete guarantee against any potential security breach. If you notice any suspicious activity, please notify us immediately at [email protected].
Data Retention Period
399bd does not retain user data beyond the time necessary. The data retention period is determined based on the nature of the service and legal requirements.
- Active Accounts: All necessary information is retained for as long as the account remains active.
- Transaction Information: Records of financial transactions may be retained for an extended period in accordance with legal obligations.
- Inactive Accounts: If an account has not been used for an extended period, it is marked as inactive and unnecessary information is deleted.
- After Account Closure: Unless legally required, personal information is deleted or anonymised within a reasonable time after account closure.
Your Data Rights
As a registered user of 399bd, you have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction of any inaccuracies in the information we hold about you.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal information, though limitations may apply where legal obligations exist.
Right to Object to Processing
You have the right to object to the use of your information for marketing or analytical purposes.
Right to Data Portability
You have the right to request your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you have the right to request that processing of your information be temporarily limited.
To exercise any of these rights, please contact our support team. We will process your request as quickly as possible.
Protection of Minors
The 399bd platform is intended for users aged 21 and above only. We do not knowingly collect information from any minor.
Age is verified at the time of account registration. If we become aware that a minor has registered on the platform, that account will be closed immediately and all associated information will be deleted.
If a guardian suspects a minor has an account, they can notify us at [email protected].
Policy Changes & Contact
This privacy policy may be updated from time to time due to service improvements, legal changes, or other requirements. For important changes, we will:
- Display a notice on the platform
- Send a message to your registered email address
- Update the date of change on this page
If you continue using the platform after a policy change, you will be considered to have accepted the new terms. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. The 399bd support team is available 24/7 to assist you in both Bengali and English.
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